A non-refundable payment of £100 is required before design work can be
commissioned. This initial cost is for the commission of your Artwork and
three re-drafts based on your initial consultation and or the work quoted
I am proud of the brand that I have created and as such the Hattie Boo
designs logo will appear on the reverse of your Invitations and all single
sided items of stationery cards, fly covers, and wallets.
All stationery can be collected free of charge from the Hattie Boo Designs
Studio at Glenholme, Hatton Lane, Hatton Warrington Cheshire WA4 4BZ.
Should you wish your stationery to be posted delivery charges vary.
All UK orders will be sent to the supplied address by Royal Mail First Class
recorded delivery, requiring a signature on delivery. For international
delivery I will use a similar service and will advise of cost on the first invoice.
Please take care to supply an address where you will be able to sign for
the package. I accept no responsibility for items lost in the post or
delayed due to postal strikes or circumstances out of our control.
Any dates quoted for delivery of orders are approximate only.
Stationery must be paid for in full prior to or on collection.
At Hattie Boo Designs I follow a straightforward customer service policy.
I want you to be thrilled with your stationery! I am a real person, always
willing to help.
If you are unsatisfied in any way, please contact me.
In the event of an error on my end, I will fix it asap, no questions asked.
If you’re unhappy for any reason, I’ll work with you on a solution.
Please note that I am unable to offer compensation for Trouble and
Upset. While I am committed to customer satisfaction, I do have some
specific cancellation and return policies for certain cases.
Those instances can be found below.
Customer Approved Errors
I cannot accept returns or process refunds due to errors on approved proofs (e.g. typos),
regardless of where the error originated. While we do our best to call attention to any
errors we may see during the proofing process, final proofing is ultimately the
responsibility of the client. Once approved, your stationery will print exactly as shown in the final proofs.
Should you find an error on your stationery, please contact me. I offer a discounted
reprint and complimentary rush service for customer approved errors. Please note that
complimentary rush is not available for letterpress orders and standard processing times
apply. If your printed stationery does not match your approved proof, please contact me
immediately and I will reprint the affected pieces free of charge.
Printed Colour vs Screen Colour
I am unable to accept returns because your printed stationery does not match the
colours you see on your screen. This is because all monitors and screens display colour
differently and may not accurately represent how your order will print.
If you are concerned about colour, we highly recommend ordering a sample set. If for
some reason you do not like the colours you chose, please contact me and I will be
happy to work with you on a discounted reprint.
Canceling after Receiving Proofs
For orders that require proofs, there is a cancellation fee of 25% or £100, whichever is
greater, if you cancel your order after your proofs have been emailed. This is because of
the time we spend designing your custom proofs. Once completed, that part of the
order cost cannot be refunded.
If you are unhappy with your proofs for some reason (I don’t think you will be), just let me
know! I am committed to providing a fantastic design and if there’s something you’re just
not liking, I will be happy to work with you until you’re satisfied.
Canceling after Approval to Print
Should you need to cancel or make a change after print approval, please contact me.
Depending on whether your order has gone into production, I may be able to cancel it
and process your refund less the design costs, as detailed in the previous section.
If your order is in the process of printing, I may be able to stop it midway and recover
some of the costs for a refund. If your order has completed the printing stage, I will not be
able to cancel, refund, or accept a return on the order.
Returning Custom Stationery
Custom printed stationery is not returnable. This is because custom printed items are
created on a per order basis and cannot be resold.
Custom printed stationery includes wedding invitations, enclosures, envelopes, liners,
invitations wrappers, programs, menus, thank you cards, place cards and save the
Table Numbers & Stock Signs
You can return new, unused table numbers and stock signs within 7 business days of your purchase.
Please contact me about your return and I will send you instructions. Pending receipt of
your order in new, unused condition I will process your refund less the shipping charge on the original order.
I cannot accept returns on samples. Samples are a way to see our work in person. If you
decide to use another vendor or do not like the sample, that is not a valid reason for a return.
If your sample was damaged in transit, or you received the wrong sample, please
contact me and I will send a replacement.
ONE LAST THING……
I strive to make sure all of my clients are completely, totally, 100% satisfied with their
products and overall experience! (I will definitely lose sleep if you aren’t happy). but it’s
life and mistakes can happen. as such, I STRONGLY advise all clients to thoroughly and
fully review their digital proof(s) prior to approving them for print. I absolutely understand
if your wedding planner, future mother-in-law, or grammatically-inclined friend needs to
check out your invites – just make sure they do this before you approve the proof. Once
an order has been approved to enter production (by the individual who placed the order), the design cannot be altered.
Thank you in advance for your understanding!
Hattie Boo Designs